Workforce and hiring

First how many people the book needs and when. Then how to fill that gap quickly. The headcount numbers are calculated, never generated. Only the commentary and the candidate screening are model-assisted, and both are marked.

How many people do we need, and when

Required at peak

27 reviewers

Current roster

15 reviewers

Headcount gap

12 short

Start hiring by

October 2026

The roster first falls short in December 2026. A reviewer takes 8 weeks from open role to productive, so hiring has to open by October 2026.

Growth and capacity drivers

Captures needing review per month42,000

Concessions live9

Growth per month6 percent

Minutes per case3

Productive hours per reviewer per month150

Reviewers on the roster today15

Weeks from open role to productive8

Twelve month forecast

Month	Captures	Required	Planned	Gap	Status
October 2026	42,000	14	15	0	staffed
November 2026	44,520	15	15	0	tight
December 2026	47,191	16	15	1	short
January 2027	50,023	17	15	2	short
February 2027	53,024	18	15	3	short
March 2027	56,205	19	15	4	short
April 2027	59,578	20	15	5	short
May 2027	63,152	22	15	7	short
June 2027	66,942	23	15	8	short
July 2027	70,958	24	15	9	short
August 2027	75,216	26	15	11	short
September 2027	79,729	27	15	12	short

Hiring recommendation and timeline

The calculated answer is above. Ask for the narrative when you need it written out for an approval: what drives the gap, the hiring order, and what slipping costs.